CUSTOMER RELATIONSHIP MANAGER
Building and nurturing long term relationships with clients. Supervising Team. Drive key actions with all stakeholders. Building a Service Organization. Increase client confidence in delivery
DUTIES AND RESPONSIBILITIES
▪ Responsible for developing new strategies to improve clients’ satisfaction and retention
▪ Build and maintain productive & positive relationships with clients
▪ Proactively identifies, develops, and discusses solutions for internal and external clients, and persuades management to undertake new projects or services.
▪ Act as a trusted advisor to management while looking for long-term mutually beneficial benefits to the client
▪ Consults with clients and ensures their needs are represented in decision-making processes and provides clients with opportunities for active participation on decisions relevant to their needs
▪ Conduct business reviews to ensure clients are satisfied with allotted land or building
▪ Collaborate with internal teams– sales, engineers, senior management to address clients’ needs
▪ Alert the sales team to opportunities for further sales within key clients, by upselling/cross-selling opportunities
▪ Maintain existing clients and generate new clients to achieve revenue goals
▪ In-charge of ensuring the CRM department achieves client relationship targets and KPI’s as set by the Company
▪ Work closely with the Finance department and Sales team – Investment Advisors
▪ Oversee the carrying out of client satisfaction surveys and reviews
▪ Monitor the Company’s performance against service level agreements and flag potential issues
▪ Ensure the CRM team maintain an up-to-date knowledge of the Company products and services
▪ Schedule regular meetings with clients to ensure they are satisfied. Ensure the company and clients adhere to contract terms
▪ Perform duties specific to the position and other functions as assigned
COMPETENCY REQUIREMENTS
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• Emotional Intelligence • Building Trust • Integrity • Decision quality /Problem solving • Interpersonal Relationship |
• Creating a service reputation • Stakeholder Management • Key account Management • Product Competitive Advantage Knowledge • Broadening Business Value |
• Business Acumen • Entrepreneurship • Data Mining • Cultivating Networks • Influence • Leading Team |
Qualification: Bachelor's degree in Business Administration, Marketing, Finance, or related field. Proven work experience as a Customer Service lead or in a similar role. Proven work experience leading a service team. High competency in project and stakeholder management required. Ability to understand business budget and commercial implications. Minimum of 6 years’ work experience with at least 3 years in supervisory position
Send your resume to recruitment@landweyinvestment.com; Km 42, Lekki Epe expressway, Oko Addo, Ajah
“WE ARE AN EQUAL OPPORTUNITY EMPLOYER"