Customer Service

At Landwey, we understand that buying a new property; plots of land, or apartments is a major financial commitment. We know it requires a lot of consideration too. You need to make the right decision and we are here to make it as simple as possible for you.

So, as soon as you have decided to invest, we will provide you with your dedicated Customer Service Team to guide you through the entire process with the best advice. They will provide all the information needed about properties, give regular updates on the progress of your investment, and inform you about the legal aspects of the entire process.

They will even offer recommendations on fixtures, fittings, plot locations, and exciting extras to ensure you get value from your investment. At Landwey, we believe that just because your purchase is complete, our Customer Service should not end. We promise to be there for as long as you need us, helping in any we can. Also, after your purchase, you will be given a personalised Investor's Guide that contains all the contact information you need when you need help.

The LandWey Code

How does the Customer Code look after you? In simple terms, the Customer Code is the rule book that all investors have to adhere to with their aftersales care and covers every stage of the process. It also ensures the fair treatment of investors and informs on the service levels to expect.

Complaints Plolicy

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